Value Added Services

HealthLink provides many additional value added services so we can be your one-stop shop.

Cold Storage & Life Science

HealthLink’s ISO 13485 facilities provide a variety of controlled environmental conditions to accommodate your storage requirements. Our 24/7 wireless temperature and humidity monitoring system and dedicated alarm systems ensure that products are maintained at the correct temperature at all times. Available storage conditions are:

  • Controlled Room Temperature and Relative Humidity (20° to 25°C)
  • Walk-in Refrigerators (2° to 8°C)
  • Freezers (-10° to -80°C)

Additional cold storage information can be found on Tissue License & Handling.

Kitting & Labeling

Our state of the art Warehouse Management System (WMS) has a full kitting module which can be tailored to the needs and specifications of each client. 

Kitting activities are performed in a segregated area with Lot, Batch and Serial Number traceability for all production-kit bills of material. The production bill of material is based on the inbound Advanced Shipping Notice (ASN). The kitting process includes:

    • Pick actual kit order
    • Build physical kit
    • Print & attach pouch & product labels
    • Fulfill kit order
    • Package kit order
    • Quality control
    • Complete for pack and ship process

Reverse Logistics

Service, Repair & Refurbishment

  • Technical support
  • Troubleshooting
  • Testing and calibration
  • Battery replacement
  • Spare parts inventory
  • Designated support area
  • Repair investigation reporting
  • Trained personnel
  • Quality control

Recall & RMA Services

  • Dedicated quarantine area
  • Defined RMA processes
  • Defined scrapping processes
  • Certificates of destruction
  • Tracking and traceability of returns