Multilingual Customer Service

With more than 17 years experience servicing multiple markets, in multiple languages, we can provide the best level of support to sustain growth and success in your business. With offices in North America and Europe operating under one unified platform, we provide seamless, global customer service.  This consistent, positive communication will build your brand equity throughout the countries you serve. Some benefits of HealthLink’s customer service are:

• Same time-zone customer liaison
• Multilingual telephone support
• Trained to support the needs of your hospitals, clinics, doctors’ offices, distributors, sales agents and employees
• Customized reporting through 24/7 secure web portal
• Order-to-cash capabilities
• Technical support
• Solving logistical issues
• KPIs and customer satisfaction feedback
• Customized standard operating procedures (SOPs)
• Coordination with sales force & clinical specialists
• Order entry via phone, fax, email or XML
• Complaint management
• Sales reporting available by country/representative/product
• Identify cross-sell and up-sell opportunities