Multilingual Customer Services
What makes HealthLink unique is our multilingual Customer Care department and order-to-cash capabilities. Our experienced team is professional and trained to support the needs of your hospitals, clinics, Dr.’s offices, distributors, sales agents and employees.Our multilingual personnel are native speaking for all the major European countries. With an office in North America, as well as Europe, we have the capabilities to provide customer support around the clock under a unified IT platform.
Our Customer Care team understands the responsiveness required to solve logistical issues and has the experience to provide technical support questions from your customers.
We understand the level of detail necessary to execute each order with precision and accuracy to make sure your correct medical device is ordered and delivered on time. Many of our clients’ Class III, IIa, and IIb devices require just in time, lifesaving procedures.
Our Customer Care team is a direct extension of your business and we work as partners with our customers to provide the best level of Customer Service and support to provide a platform for growth, as if it was our own business.
HealthLink delivers customized reporting through our 24/7 secure Web Portal. Our customers work with us to establish customized standard operating procedures (SOP’s) – implemented to the highest quality standards and assessed continually through KPIs and customer satisfaction feedback.
Through our combined efforts you become better positioned to assess marketplace trends, position products and services to address specific customer requirements, and identify cross-sell and up-sell opportunities. Consistent, positive communications will build your brand equity throughout the countries you serve.
With more than 11 years experience servicing multiple markets, we have perfected a system of multilingual communications, which enables our clients to work transparently with their customers and distributors, or other sales agents, in their language knowing that they have the best level of support to sustain growth and success within their business.
- Same time-zone customer liaison
- Multilingual telephone support
- Coordination with sales force & clinical specialists
- Order entry via phone, fax, email or XML
- Complaint management
- Sales reporting available by country/representative/product