We provide end-to-end visibility that is crucial for medical device manufacturers and suppliers.
That combined with our advanced application Klairy, highly trained professionals and our global network, HealthLink is your first choice when it comes to mission critical medical logistics and services.
We are experts in the medical device, diagnostic, human tissue, and pharma industry, supporting our client’s growth in an ever-changing market.
Situated close to the FedEx Integrator hub, HealthLink operates a 100% medical facility in Memphis. Just like our other ISO 13485 facilities, it provides a variety of controlled environmental conditions, to accommodate your medical device storage requirements.
Bringing it all together, our cutting-edge logistics application Klairy was designed to minimize business risks and save our clients time. This user-friendly online tool uniquely combines Transport Management, Warehouse Management and Finance Management. Klairy is an integrated solution ideal for organizations with heavy traceability and efficiency requirements.
HealthLink operates under one unified ISO 13485 Certified Quality Management System applicable for all of our 100% medical facilities. Internationally, we can virtually be anywhere overnight.
We also manage multiple strategic stock locations worldwide, allowing us to provide our clients with a global solution to their Customer Care and Logistic needs. All of our facilities and strategic stock locations operate with Klairy, our smart Transport Management and Warehouse Management System.
Value Added Services include tissue distribution services, testing, calibration and battery replacement. Thanks to detailed information in Klairy, such as serial and batch/lot numbers, you can immediately consult the full history of a product.
We offer the optimal means to conduct financial activities in Europe. Our depth of fiscal experience meets the rigorous requirements of both public and privately held companies in the US. Among others, we offer VAT management and deferment, fiscal representation and tax & customs management. Our web portal offers coordinated reports, all completely accessible to you on a 24-hour basis.
We provide end-to-end Order-to-cash Services for both B2B and B2C business, ensuring enhanced customer satisfaction and improved cash flow. We manage the entire order process on your behalf, from order input to billing & cash collection and returns management.
With an expert call center offering Customer Service support in 12 languages, we deliver first level of support liaising with all process stakeholders. Our courteous Customer Service agents will handle calls professionally and are trained to build rapport with customers.
We use dedicated agents, for both small and large companies. Inbound communication includes contact through phone, email and EDI.
