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Medical Logistics

We provide end-to-end visibility that is crucial for medical device manufacturers and suppliers.

That combined with our advanced application Klairy, our highly trained professionals and our global network, HealthLink is your first choice for mission critical medical logistics and services.

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Our Services

We are experts in the medical device, diagnostic, human tissue, and pharma industries, supporting our client’s growth in an ever-changing market.

Warehousing, Logistics & Fulfillment

Multilingual Customer Services

Value Added Services & Reverse Logistics

Financial Services

Decontamination

IT Services

Our Memphis, TN Facility

Situated close to the FedEx Integrator hub, HealthLink operates a 100% medical facility in Memphis. Just like our other ISO 13485 facilities, it provides a variety of controlled environmental conditions, to accommodate your medical device storage requirements.

Everything you need to manage your logistics.

Bringing it all together, our cutting-edge logistics application Klairy was designed to minimize business risks and save our clients time. This user-friendly online tool uniquely combines Transport Management, Warehouse Management and Finance Management. Klairy is an integrated solution ideal for organizations with heavy traceability and efficiency requirements.

 

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10
Inventory Accuracy
1
Orders Per Year
1
HL Owned Storage in m2
1
On Time Performance
10
Inventory Accuracy
1
Orders Per Year
1
HL Owned Storage in m2
1
On Time Performance

High Quality

HealthLink operates under one unified ISO 13485 Certified Quality Management System applicable for all of our 100% medical facilities.

Strategic Stock Locations

We also manage multiple strategic stock locations worldwide, allowing us to provide our clients with a global solution to their customer care and logistic needs. All of our facilities and strategic stock locations operate with Klairy, our smart Transport Management System and Warehouse Management System.

Value Added Services

Value Added Services include tissue distribution services, testing, calibration and battery replacement. Thanks to detailed information in Klairy, such as serial and batch/lot numbers, you can immediately consult the full history of a product.

Financial Services

We offer the optimal means to conduct financial activities in Europe. Our depth of fiscal experience meets the rigorous requirements of both public and privately held companies in the US. Among others, we offer VAT management and deferment, fiscal representation and tax & customs management. Our secure web portal offers coordinated reports, all completely accessible to you 24 hours per day.

Call Center

With an expert call center offering Customer Service support in 12 languages, we provide first level support while liaising with all process stakeholders. Our courteous Customer Service agents will handle calls professionally and are trained to build rapport with customers. We use dedicated agents for both small and large companies. Inbound communication received by phone, email and EDI.

Order-to-Cash Services

We provide end-to-end, order-to-cash services for both B2B and B2C business, ensuring enhanced customer satisfaction and improved cash flow. We manage the entire order process on your behalf, from order input to billing & cash collection and returns management.

Recent news

Sau Wong

Employee Spotlight

During the month of December, our spotlight shines brightly on long-term employee, Sau Wong. Sau joined the HealthLink Europe and International team in 2014 as a Customer Care Specialist. After…
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Sam Flowers

Employee Spotlight

Introducing Sam Flowers, our employee spotlight for August. Three years ago, Sam joined the HealthLink team as a warehouse operator before moving over to customer care. Sam is currently the…
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Employee Spotlight

We have a very special milestone for this month’s Employee Spotlight! Kay Bonavita is celebrating her fifteenth anniversary with HealthLink. As many of you know, Kay is our Vice President…
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