Careers

Do you enjoy working in a multi-cultural environment? Are you ready for the next step in your career? And can you speak in several languages? Don’t hesitate to read our vacancies and to apply for these challenging jobs.

HealthLink Europe is a fast-growing, young and ambitious, international company. We focus on warehousing, logistics and order to cash services in the global life science manufacturing industry. Our clients benefit from our vast selection of services, without having to set up their own, costly infrastructure.

HealthLink Europe serves as an extension of our clients’ business. Our multilingual employees allow us to communicate in local languages, enabling us to provide our clients and their customers with an excellent service level.

For the Netherlands, please refer to our Dutch job site.

For our office in Memphis, (TN, USA), we are looking for a Customer Service Representative (see below for detailed job descriptions).

Customer Service Specialist

As a customer care specialist, you will join our accomplished, and friendly team; benefitting from an informal and diverse atmosphere, with real collegial spirit.
As part of your daily activities, you will report to your Team Lead Customer Care Division. We offer a comprehensive training programme, after which, you will be responsible for the complete order-to- cash process of several international clients. You will act as an extension of your client’s company, working closely together and running their daily business. Next to proficient English, you will speak another language at a professional level. This is a requisite for this position.

Your daily tasks will include:

  • Being the first point of contact both by phone, and by e-mail, for multiple clients;
  • Manage the order entry, inventory, inbounds and invoicing for these clients;
  • You will also be responsible for client specific documentation relating to exportation and logistics;
  • Furthermore, you will work in conjunction with our own Finance, Warehouse and Quality departments, as well as our external logistics service provider;
  • Manage customer KPI’s;
  • Manage all customer related activities within the boundaries of QA guidelines, or clients specific designed processes;
  • The import of administrative orders, and follow the order process. Ensure that problems/complaints/returns are also adequately resolved.

We are looking for a colleague who:

  • Enjoys variety, and relishes challenges in their job. You never know what the day will bring;
  • Possesses strong organizational skills, and takes pleasure from working within a dynamic and international environment;
  • Has a flexible and reliable mind-frame;
  • Can maintain a helicopter view of both the processes and the business;
  • Is customer focused, proactive, independent and presentable;
  • Masters the English language on a professional level.

 

We offer:

  • A welcoming, international atmosphere;
  • A challenging and diverse position;
  • A competitive salary, based on your experience and education, with a maximum of €36,000 gross annual income;
  • Competitive working conditions: Travel cost reimbursement, a permanent position (external candidates start on a 7 month payroll followed by a contract of employment at Healthlink) and at the end of the year you will receive a distributive share of the annual company profit

Experience:

  • A level of education MBO+/HBO;
  • A number of years’ experience in customer care/supply chain/logistics is desirable;
  • Experience with ERP systems is preferred.We are looking for enthusiastic, new colleagues, who are eager to begin a new challenge in their career. If you love working within in a multi-cultural, and international environment, then please feel free to apply for this position.

Please email your résumé and cover letter to hrm@healthlinkeurope.com.
For further information, please see this website or contact Melina Ebben on +31 73 3030 500.

We do not appreciate any form of acquisition