Refurbishment is 70% of our business, so speedy return to inventory is important. Prior to Health Link, return time averaged six-to-eight weeks. Now, it's been reduced to four, and we have garnered more goodwill from our customers.
No one does the customer service piece like HealthLink.
There were many good reasons why we selected HealthLink Europe as our partner for Europe. But above all, we really felt that our business would be their business.
With HealthLink Europe, it's all customizable and transitionable.
If you don't get the customer service and distribution right, you're vulnerable. HealthLink offers a tremendous competitive advantage.
HealthLink's composite 2009 performance on outbound order compliance was 99.996% - setting an industry standard