Many of our customers have electronic or electro-mechanical devices in the field that require service and repair. HealthLink has the ability to manage this process for you and can coordinate the returns, carry out first level repairs, and shipments to and from our facility in The Netherlands. We work with our customers to ensure that the necessary compliance, traceability and documentation are provided.
For futher information please see our contact information page.
Refurbishment is 70% of our business, so speedy return to inventory is important. Prior to Health Link, return time averaged six-to-eight weeks. Now, it's been reduced to four, and we have garnered more goodwill from our customers.
No one does the customer service piece like HealthLink.
There were many good reasons why we selected HealthLink Europe as our partner for Europe. But above all, we really felt that our business would be their business.
With HealthLink Europe, it's all customizable and transitionable.
If you don't get the customer service and distribution right, you're vulnerable. HealthLink offers a tremendous competitive advantage.
HealthLink's composite 2009 performance on outbound order compliance was 99.996% - setting an industry standard