Quality Management System

HealthLink Europe maintains an established and documented Quality Management System (QMS) in accordance with the requirements of all applicable standards and regulations.

HealthLink Europe's quality policy is directed to maintain and surpass the high standard of service that is necessary to comply with the demands of our clients. Quality is an integral part of our business objective and is guaranteed by a system of planned and systematic processes within the company. The requirements as stated in EN ISO13485:2012, the Medical Device Directive 93/42/EEC, and the European Tissues and Cells Directive 2004/23/EC including the Dutch law on “Veiligheid en Kwaliteit Lichaamsmaterialen” are the framework for the Quality System.

HealthLink Europe's Quality Management System:

  • Identifies the processes needed for its operations and applies these processes throughout the organization.
  • Determines the sequence and interaction of these primary processes.
  • Determines criteria and methods needed to ensure that both the operation and management of these processes are effective.
  • Ensures the availability of resources and information necessary to support the operation and monitoring of these processes.
  • Ensures monitoring, measurement and analysis of these processes.
  • Ensures implementation of actions necessary to achieve planned results and continual improvement of these processes.

 

Testimonial

  • Refurbishment is 70% of our business, so speedy return to inventory is important. Prior to Health Link, return time averaged six-to-eight weeks. Now, it's been reduced to four, and we have garnered more goodwill from our customers.
        

  • No one does the customer service piece like HealthLink.
        

  • HealthLink offers 'distribution on steroids'.
        

  • With HealthLink Europe, it's all customizable and transitionable.
        

  • If you don't get the customer service and distribution right, you're vulnerable. HealthLink offers a tremendous competitive advantage.
        

  • HealthLink's composite 2009 performance on outbound order compliance was 99.996% - setting an industry standard
        

Get In Touch

Provide us with your contact information, and we will be in touch as soon as possible:

Name
Phone
Email
Send me a copy

Twitter