Customer Service

Build brand loyalty with Customer Service

HealthLink Europe understands the critical need for customer service that takes into account cultural differences and market place expectations. With more than 15 years experience servicing European markets, we have perfected a system of multi-lingual communications, which lets our clients work transparently with their customers and distributors, or other sales agents, in their language and during their workday.

We have supported our customers' sales representatives and clinical specialists in the field for many years, and we understand the complexities and urgency needed when it comes to sales.

Consider us an extension of your business; we will operate to your requirements, offering our experience in the European medical industry to complement your sales strategy.

At the beginning of our relationship, we take the time to learn about your sales strategy and then train a dedicated team to support your product requirements in Europe. Your sales manager drives the customer relationships and works with our team to translate your company message into the style and needs of each of your clients.

You benefit from standard operation procedures - implemented to the highest quality standards and assessed continually through KPIs and customer satisfaction feedback.

HealthLink Europe supports your customer relationships and empowers your organization through our highly trained customer service management and personnel.

Through our combined efforts you become better positioned to assess marketplace trends, position products and services to address specific customer requirements, and identify cross-sell and up-sell opportunities. Consistent, positive communications will build your brand equity throughout the countries you serve.

HealthLink Europe delivers customized reporting as required. Your account manager will contact you on a regular basis to review your needs and those of your European staff and customers.

HealthLink Europe's Customer Service program includes

• Same-time-zone customer liaison
• Coordination with your sales force & clinical specialists
• Multi-lingual telephone support across countries
• Coordination of inbound shipments - manually or electronically
• Order entry via phone, fax, email, or online
• Order fulfillment
• Customer invoicing
• Sales reports by country/sales rep/product
• Supply chain management
• Clinical trial shipments & returns
• Exhibition management
• Credit checks
• Product returns
• Complaint handling
• Collections