Case Studies

HealthLink Europe Empowers Fulfillment for Data Science International

DSI handled fulfillment from the US before partnering with HealthLink. "We constantly faced struggles with address conventions, customs, the VAT tax. We needed two people on staff at all times who were knowledgeable about export compliance and consumer importing. The sales staff felt held back. We made costly customer service mistakes," says Lloyd.

With HealthLink Europe managing fulfillment, customers not only receive their refurbished transmitters on time - they also save money on VAT duty.

According to Lloyd, "With HealthLink, we are turning around shipments in three weeks. Our customers are pleased!"

DSI currently processes the orders, bundles the shipments, and ships weekly to HealthLink. Then, HealthLink enters the orders, creates the packing list, completes the shipment and invoicing, and deposits the money into DSI's account.

Lloyd sums it up this way: "You are vulnerable if you don't get distribution and customer service right. No one does distribution and the customer service piece like HealthLink."

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