HealthLink's mission is to provide our Medical Device customers with the expertise, service and value necessary to accelerate their growth in Europe, while functioning as a transparent extension of their business.
Our quality systems and processes will be constantly refined to ensure that we meet or exceed the quality standards required for the handling of medical devices.
We value the trust that our customers, employees and shareholders place in us and will not compromise on honesty, integrity and quality.
Our proactive approach to anticipating the needs of our customers and providing solutions to their problems will enable us to continually improve our service.
Refurbishment is 70% of our business, so speedy return to inventory is important. Prior to Health Link, return time averaged six-to-eight weeks. Now, it's been reduced to four, and we have garnered more goodwill from our customers.
No one does the customer service piece like HealthLink.
There were many good reasons why we selected HealthLink Europe as our partner for Europe. But above all, we really felt that our business would be their business.
With HealthLink Europe, it's all customizable and transitionable.
If you don't get the customer service and distribution right, you're vulnerable. HealthLink offers a tremendous competitive advantage.
HealthLink's composite 2009 performance on outbound order compliance was 99.996% - setting an industry standard